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Knowledge Base (335)

  1. An agent is not able to access the Browser UI for interface Y

    Answer: Environment: Browser UI Resolution: Access to interfaces, as well as the Browser UI, is controlled in the profile. View the Interfaces section of the agent's profile to determine which interfaces...

  2. Unable to create custom hooks for KA CP UI widgets via OOTB CP UI .../config/hooks.php file

    Answer: Environment: Knowledge Advanced for Oracle B2C Service Resolution: The OOTB CP UI .../config/hooks.php facilitates the hooks extension for CX-side CP UI widget functionalities via PHP using the...

  3. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  4. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  5. Browser User Interface Documentation

    Updated Answer: The following links direct you to all documentation specific to this product. Browser User Interface Documentation Administering Agent Browser User Interface Using Agent Browser User Interface...
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Documentation (2150)

  1. Link to a URL

    What to Do When Answers Aren’t Visible a Customer Understanding Agent Browser UI Accessibility What to Do When Answers Aren’ t Visible Last Updated: 09/09/2022

  2. Link to a URL

    Filter results by product or category "; $ i = 0; foreach( $contentListResponse->SummaryContents as $sc Last Updated: 02/08/2023

  3. Link to a URL

    Automation From Ribbon Automation From Ribbon Introduction This document is meant to provide supporting material to the ‘AutomationFromRibbonHowTo’ sample project. This document will outline screen captures with detailed... Last Updated: 02/08/2023

  4. Link to a URL

    Business Rules on the Agent Browser UI UI The business rules engine for the Agent Browser UI automates business processes. Providing Last Updated: 08/19/2024

  5. Link to a URL

    Keyboard Navigation on the Agent Browser UI Using the Agent Browser User Interface Search Home Understanding Agent Browser UI Accessibility Last Updated: 09/09/2022
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